EarlHickey
Veteran Member
- Thread Author
- #2
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Before beginning, it is important to get a unique serial number for your Lenovo device. One way to do this is to search for the serial number on online marketplaces such as eBay or Facebook Marketplace. Using an original serial number that has not been used before is generally recommended, as it is less likely to have been flagged as fraudulent.
After Serial Number, you need an invoice. To complete this task, you can search online for an electronics store located near you using a search engine like Google. Once you have the store's name and logo, you can use an invoice template and customize it with the store's information. This can include adding the store's logo and name to the template. If you want to take it a step further, you can try contacting the seller on eBay and ask for a proof of purchase. You can then edit the document to include your own address as the buyer.
To finalize this process, you will need to get some pictures of the device. You can use eBay as a reference for this. It is important to choose pictures that show the front, sides, serial number (edit it), and back of the device. It is also important to ensure that the pictures do not show any physical damage on the device, as this could result in the warranty claim being declined. To increase your chances of a successful claim, be sure to choose clear and detailed pictures that accurately represent the condition of the device.
We can now proceed with our SE:
To check the warranty status of your Lenovo device, visit the warranty lookup page at https://pcsupport.lenovo.com/us/en/warrantylookup#/. On this page, you can enter your serial number and submit it to view the warranty history. This will include information about the expiration date of the warranty and any previous claims that have been made using the serial number.
If your Lenovo device is still within the warranty period, you can proceed with making a warranty claim. To do this, click the "Contact" button and then select "Submit A New Ticket". You can change the country to your own, as serial numbers are not tied to specific countries.
When you are asked to provide a reason for the claim, it is best to keep it simple. You can briefly describe the issue you are experiencing and let the Lenovo support team handle the troubleshooting process. For example, you could say something like "My device is experiencing random restarts" and that's it.
For contact details, make sure you use the same details that you entered on your invoice. Double/triple check because otherwise it will fail. You also need to make sure the details are your residential address and not your business address/post office box/return. Don't worry, there is no charge. You can then skip the rest of the form and wait for the email there.
When they email you back, they'll probably ask for a phone number to call you.If they call you, they'll ask you to troubleshoot. You can just pretend, but you may be asked where and when you bought it, so have your receipt ready so you can refer to it. You will then be asked to provide some photos (very rare, request a video if you want to reproduce the case with a new serial number) and an invoice. When you're ready, you can send it over the phone to speed things up. You will then be asked to return the item, and perform FTIDv3.
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Leech = Ban
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